At Pasloman Store, we deliver professional-grade industrial tools with the same precision and reliability that tradespeople demand from their equipment. Our shipping and returns policies are designed to meet the needs of procurement specialists and working professionals worldwide.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after shipping
  • Free Shipping: Via EMS for orders over $50 – 15-25 business days after shipping

Note: Delivery times are estimates and may vary based on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

While we take every measure to ensure your industrial tools arrive in perfect working condition, we’ve established this straightforward returns process for when adjustments are needed.

Eligibility Requirements

To qualify for a return or exchange:

  • Items must be in original, unused condition with all packaging intact
  • Request must be initiated within 15 days of delivery
  • Original proof of purchase must be provided

Non-Returnable Items

For safety and hygiene reasons, the following product categories cannot be returned or exchanged:

  • Pneumatics and Compressors (due to potential pressurization safety concerns)
  • Striking Tools (hammers, mallets, etc. where wear cannot be properly assessed)

Additionally, any tool showing signs of use or missing safety components will not be eligible for return.

Return/Exchange Process

Step 1: Initiate Your Request

Email our support team at [email protected] with:

  • Subject line: “Return/Exchange Request – Order #[Your Order Number]”
  • Body content:
    • Full Name
    • Order Number
    • Date of Purchase
    • Item(s) for Return/Exchange
    • Reason for Return/Exchange
    • Preferred Resolution (Refund/Exchange for [specific item if applicable])
    • Contact Phone Number

Step 2: Receive Authorization

Our tool-fluent support team will respond within 1 business day with:

  • Return authorization number
  • Shipping instructions
  • Customs documentation for international returns (if applicable)

Step 3: Ship Your Return

Package items securely in original packaging and include:

  • Copy of your invoice
  • Return authorization number clearly visible

Ship to:

Pasloman Store Returns
7002 Secrest Court
Arvada, CO 80007
USA

Step 4: Processing

Upon receipt, our quality control team will inspect items within 3 business days. You’ll receive email notification of:

  • Approval and processing of refund/exchange
  • Any discrepancies affecting eligibility

Refund Information

  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing Time:
    • Credit Card: 3-5 business days after approval
    • PayPal: 1-3 business days after approval
  • Deductions: Original shipping charges are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.

Exchange Information

For approved exchanges:

  • We’ll ship the replacement item immediately upon approval
  • Standard shipping charges apply unless the exchange is due to our error
  • International customers may need to pay additional customs fees

Damaged or Incorrect Items

If you receive damaged or incorrect items:

  1. Take photos of the packaging and product immediately upon receipt
  2. Email photos to [email protected] within 48 hours of delivery
  3. We’ll arrange for prepaid return shipping and expedited replacement

Our professional-grade return process reflects our commitment to serving tradespeople with the same reliability expected from industrial tools. For urgent return inquiries, please include “URGENT” in your email subject line.