At Pasloman Store, we understand that professionals demand precision in their tools just as we demand precision in our service. While we take every measure to ensure your industrial tool orders arrive in perfect condition, we’ve established this straightforward returns process for the rare cases when adjustments are needed.

Eligibility for Returns/Exchanges

To qualify for a return or exchange:

  • Items must be in original, unused condition with all packaging intact
  • Request must be initiated within 15 days of delivery
  • Original proof of purchase must be provided

Important Note:

For safety and hygiene reasons, the following product categories cannot be returned or exchanged:

  • Pneumatics and Compressors (due to potential pressurization safety concerns)
  • Striking Tools (hammers, mallets, etc. where wear cannot be properly assessed)
  • Any tool showing signs of use or missing safety components

Return/Exchange Process

Step 1: Initiate Your Request

Email our support team at [email protected] with the subject line “Return/Exchange Request” and include:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Full Name:
Order Number:
Date of Purchase:
Item(s) for Return/Exchange:
Reason for Return/Exchange:
Preferred Resolution: (Refund/Exchange for [specific item if applicable])
Contact Phone Number:

Step 2: Receive Authorization

Our tool-fluent support team will respond within 1 business day with:

  • Return authorization number
  • Shipping instructions
  • Customs documentation for international returns (if applicable)

Step 3: Ship Your Return

Package items securely in original packaging and include:

  • Copy of your invoice
  • Return authorization number clearly visible

Ship to:
Pasloman Store Returns
7002 Secrest Court
Arvada, CO 80007
USA

Step 4: Processing

Upon receipt, our quality control team will inspect items within 3 business days. You’ll receive email notification of:

  • Approval and processing of refund/exchange
  • Any discrepancies affecting eligibility

Refund Information

Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)

Processing Time:

  • Credit Card: 3-5 business days after approval
  • PayPal: 1-3 business days after approval

Deductions: Original shipping charges are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.

Exchange Information

For approved exchanges:

  • We’ll ship the replacement item immediately upon approval
  • Standard shipping charges apply unless the exchange is due to our error
  • International customers may need to pay additional customs fees

Damaged or Incorrect Items

If you receive damaged or incorrect items:

  1. Take photos of the packaging and product immediately upon receipt
  2. Email photos to [email protected] within 48 hours of delivery
  3. We’ll arrange for prepaid return shipping and expedited replacement

Our professional-grade return process reflects our commitment to serving tradespeople and procurement specialists with the same reliability expected from industrial tools. For urgent return inquiries, please include “URGENT” in your email subject line.