Welcome to Pasloman Store’s FAQ section. We’ve compiled answers to the most common questions about our professional tools, global delivery, and customer service to help you get the most out of your shopping experience.

About Pasloman Store

Who is Pasloman Store for?
Our store specializes in serving building professionals, mechanics, and serious DIY enthusiasts worldwide. Whether you’re outfitting an auto shop, stocking a construction site, or upgrading your home workshop, we provide the industrial-grade tools you need.
What makes Pasloman tools different?
We focus on impact-ready, professional-grade tools designed for workshop durability. Our products range from striking tools to pneumatic equipment, all engineered with the precision that professionals demand. We complement this with our global delivery network built specifically for tradespeople.

Product Questions

What types of tools do you carry?
Our comprehensive selection includes:
  • Clothing and Safety equipment
  • Fastening Tools
  • Mechanic Tools
  • Pneumatics and Compressors
  • Striking Tools
  • Tool Storage and Work Benches
  • Trowels, Scrapers and Surface Conditioning tools
Are your tools suitable for industrial use?
Absolutely. All Pasloman tools are built to industrial standards, with durability and performance that can withstand professional workshop demands. Our Tool Protection Guarantee ensures they arrive in perfect condition.

Shipping & Delivery

Where do you ship?
We offer global delivery to most countries, excluding select remote regions in Asia and other areas. Our network covers North America, Europe, Australia, and most international locations where building professionals operate.
What are my shipping options?
We provide two reliable shipping methods:
  • Standard Express Shipping ($12.95 USD): Via DHL or FedEx (automatically selected for optimal delivery). Processing in 1-2 business days, delivery in 10-15 business days after dispatch.
  • Free Economy Shipping: Free on orders $50+ USD via EMS. Processing in 1-2 business days, delivery in 15-25 business days after dispatch.
How do you handle customs?
All shipments include complete customs documentation in our border-ready packaging to prevent delays. Duties and taxes are calculated at checkout for complete price transparency.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date for undamaged items. Our no-hassle process includes prepaid return labels for Standard Express shipments. Contact our tool-fluent support team at [email protected] to initiate returns.
What if my tool arrives damaged?
Our Tool Protection Guarantee covers all shipments with industrial-grade packaging. If damage occurs despite our precautions, please contact us immediately at [email protected] for a replacement.

Payment & Accounts

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient checkout.
Do you offer commercial accounts?
Yes! For large orders or commercial inquiries, contact our team at [email protected] for custom logistics solutions and potential volume discounts.

Contact Information

How can I contact Pasloman Store?
Our professional support team is available via email at [email protected]. Our physical address is:

Pasloman Store
7002 Secrest Court
Arvada, US 80007

Still have questions? Our tool-fluent support team is ready to help at [email protected]. We’re committed to helping building professionals worldwide get the right tools at the right time.